Terms and Policies

Personal Information 

Mathana Industries Private Limited  are the owner of the https://shop.mathanaind.com and https://mathanaind.com.We respect your privacy. Visitors to these sites are advised to please read the Privacy Policy carefully. By using our services you implicitly agree to the collection and use of your data by Mathana Industries Private Limited .

Services overview

As part of the registration process we may collect the following personally identifiable information about you: First name, Last name, email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) . The user of this site is assumed to be at least 18 years of age.

Privacy Policy

Mathana Industries Private Limited don't share your personal data or address with anyone else. Your shipping address, phone number and other data we collect is safe with us and we do not use it for any other purposes

Pricing

All the products are sold at MRP. The final payable amount may include the delivery charges as indicated at the time of billing. Change in prices due to fluctuating raw material costs will be updated on the site as applicable.

Cancellation

Customers can cancel the order before the dispatch is made by calling our published numbers and quoting the order number and other details, in such cases the refund will be made back to the same account from which the purchase was made.

In case of certain published goods not being available with us, we will reply to you immediately about their unavailability and refund the amount paid by you.

Your Pack Shipment

Packages are generally dispatched within a day of receipt of payment and are shipped via our courier partners with drop-off without signature. If you prefer registered delivery of the package which required signature, an additional cost will be applied, so please contact us before choosing this method.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

Delivery Period

Packages are generally dispatched within a day of receipt of payment and are shipped via our courier partners with drop-off without signature. The delivery may take 10-12 days based on the PIN of the address 

Return & Refund 

We do not accept the return goods once it is dispatched. You need to cancel the order before we dispatch the goods as per our “Cancellation ” policy mentioned above.

Secure Payment 

All our payments are done through widely used payment gateways, these gate ways are SSL secured and your card details and other personal information are safely encrypted on the web

Card, Wallet and UPI Usage 

Credit card, Debit card, UPI and Wallet usages are bound by the respective service provider user agreements